Benseron Printers Manual & Troubleshooting Guide

1. Receipt Printer:  Epson Tm-m30  
   

2. Receipt Printer: BEN POS-80       
   

3. Kitchen Printer: Bixolon SRP-275IIIC     
   

Epson Tm-m30 Receipt Printer: Linga with Ethernet Interface

Basic Manual/Interfaces

• Thermal Line Printing.
  
• USB 2.0 Type B
  
• Ethernet Interface
  
• Wireless Lan IEEE 802.11b/g/n (Optional) 
  
• Bluetooth (Optional)
  

  Set-Up Configuration

• Connect the Printer to the router with a Cat5 Ethernet Cable.  
  
• DHCP is enable for the Ethernet Connection by factory.
  
• Turn it on and wait for a small paper to print with all the network information. 
  
• Take the IP address and enter it in Linga Backoffice receipt printer setup.
  
• Open safari and enter the IP address in the search bar in the top of the page.
  
• Log in with User Name: Epson and Password: Epson
  
• Got to TCP/IP option on the left side and enable Manual option.
  
• It’s recommendable to reserve this IP address into you router to avoid disconnections.
  
• EpsonNetConfig will help you find the IP address if Static IP is assigned and unknown. 
  

BEN POS-80 Receipt Printer: Linga & Bevo with Ethernet & Serial Interface

 Basic Manual/Interfaces

• Thermal Line Printing.
  
• USB 2.0 Type B
  
• Ethernet Interface
  
• Bluetooth 
  

  Ethernet Set-Up Connect the Printer to the router with a Cat5 Ethernet Cable.  

• DHCP is enable for the Ethernet Connection by factory.
  
• Turn it on and wait 30 seconds. 
  
• Turn it off and proceed with self-test by holding the feed button/ Turn it on and release the feed button after beeping.
  
• Take the IP address and enter it in Linga Backoffice receipt printer setup.
  
• Need windows computer to set static IP address. Note: Safari will not work for this printer. 
  
• Open any website browser and type the IP address in the search bar.
  
• Go to configuration and set manual IP. Save and Reboot.
  
• It’s recommendable to reserve this IP address into you router to avoid disconnections.
  

Serial/USB Set-Up for Bevo

• Connect the serial/USB cable to the back of the POS computer.
  
• Add the printer in windows under printers and devices.
  
• For serial connection set the baud rate to 19200 in the attached COM setting.
  

Advance Setup and troubleshooting Utility.

• Use Printer Test V3.30C.exe in a personal windows computer.
  
• Connected the printer via USB to your computer or Ethernet cable to the router knowing the IP address.
  

Bixolon SRP-275IIIC Kitchen printer: Linga & Bevo

Basic Manual/Interfaces

• Impact Printing.
  
• Ethernet Interface
  
• Serial 
  

  Ethernet Set-Up 

• Connect the Printer to the router with a Cat5 Ethernet Cable.  
  
• DHCP is enable for the Ethernet Connection by factory.
  
• This printer will NOT print the IP address in a self-test.
  
• Use Configure.exe application only for Bixolon printer in a Windows computer to find the IP by MAC address.
  
• Take the IP address and enter it in Linga Backoffice kitchen printer setup.
  
• Open any website browser on PC or Safari in Ipad and type the IP address in the search bar.
  
• Uncheck the checkbox DHCP Mode and hit setting on the bottom. 
  
• It’s recommendable to reserve this IP address into you router to avoid disconnections.
  

Serial Set-Up for Bevo

• Serial to Cat5 Ethernet adapter and Ethernet cable needed for this as there is not any long serial cable available to run that far from POS to Kitchen. 
  
• Use serial DB9 to Cat5 adapter on the back of the POS system.
  
• Use serial DB24 to Cat5 adapter on the back of the printer.
  
• Run the Cat5 Ethernet cable to both devices.
  
• Add the printer in windows under printers and devices.
  

Serial DB24 Adapter                              Cat5 Ethernet Cable                          Serial DB9 Adapter                              

Troubleshooting Reference

Customer Calls with Printer is not working or printing.

13. First step is to get the printer name/model information from the customer.
    
14. Is the printer on? Make sure you can feed paper and nothing is jamming inside.
    
15. DO self-test to see if it’s the actual printer hardware or connection issues.
    
16. Check the interface in windows level printer attached in port setting for Bevo.
    
17. Virtually check the back of the printer for connection type.
    
18. For Ethernet printer you will see the green and orange light in the Ethernet port.
    
19. Don’t NOT decide it is Ethernet printer because has cat5 cable. Remember that Serial Kitchen printer use adapter with cat5 cables.
    
20. No light and no adapter mean the internet cable is unplug or broken somewhere.
    
21. Open CMD and ping the IP address in POS system for Ethernet printer.
    
22. For serial check the com port in the back of the computer and try a different one.
    
23. Use Configure.exe for Bixolon.
    
24. Use NetworkAnalizer app in Ipad to see devices connected in the network. You will see IP addresses, Mac addresses and Manufacture name in some cases.
    
25. From the self-test paper, match the Mac address on the NetwokAnalizer app to find the device IP address.